Frequently Asked Questions
You can easily book directly on our website using the "Book Now" engine, or contact our travel experts via email (booking@orientalsails.com) or phone/WhatsApp (+84 946 355 355) to customize your itinerary and confirm availability.
Yes, we offer both luxury shared limousine shuttle bus transfers and private car services between Hanoi and the cruise terminal in Halong Bay. Please mention transfer requests during booking.
Our standard cancellation policy allows free cancellations up to 7 days before the cruise departure date. Cancellations made within 7 days may be subject to a fee. Detailed terms are sent with your booking confirmation.
Absolutely! We partner with top-rated hotels in Hanoi Old Quarter and Halong City. Contact our team to book a combined package containing hotel stays, tours, and cruise bookings at discounted rates.
Yes, we offer special group discounts for bookings of 3 or more cabins, family cabin packages with connecting doors, and complimentary additions for children. Send us your group details to get a customized quote.
